Frequently Asked Questions

You can track your order once the order has shipped. you will receive a notification of the tracking number as well as be informed which carrier is transporting it via email.

Orders are processed almost immediately after payment has been submitted so its important you review your order before checkout. once you submit an order, the chance of cancellation is very slim. Most of the time, our products have short handling times, which means when an order is processed, we will receive, process, package, and get the item on freight to be picked up right when we receive the order. If your order is still pending process we will review your cancellation claim. Please email us at (customerservice@shuteyed.com) for any further queries.

A variety of electronic payment methods can be used including paypal, visa debit and mastercard.

Please refer to our official return policy. Click Here

You must ensure you have a valid reason for your return and provide us with as much information as possible. Contact Us to provide details of the fault (customerservice@shuteyed.com) please refer to our official returns policy document

We offer free shipping on all orders above $50.00

You will receive an email as soon as your order is shipped. But usually our products take 3  to 5 working days to ship.

We offer discounts seasonally throughout the year. Subscribe to our email mailing list to keep up to date with the latest offers?

If the product you want is out of stock, please be aware we are working hard to restock it as soon as possible. Please keep an eye on the product pages to regularly check in whether an item has been restocked. 

We will endevour to answer your query within 24 hours. 

Chat With Us:

1-800-732-1920

Email Us:Customerservice@shuteyd.com